Contact & FAQ

Press the info button at the bottom of the app's home page to get more information about the various buttons and options. To get started, you usually need to start a tour. You can find an overview of tours under the compass button.

Yes, the ErfgoedApp completely free to use, so you can always discover more information and stories about heritage. Museums that use the app may charge an admission fee to visit the exhibition or museum. The app also contains no advertisements.

The purpose of the ErfgoedApp to provide you with more information and stories about heritage sites while you are there. Previously, you usually had to be at the location, e.g., in the museum or at the historical site. Many of the app's features only work on location. However, you can already explore and discover some of the walks and bike rides (in part) using the map in the app. 

After opening the ErfgoedApp the orange button with a map. Then move the slider at the bottom of the map to the left to go back in time. The Ferraris map is the oldest map layer available in the ErfgoedApp. Other historical maps that you can discover in the app are the Atlas der Buurtwegen (1841), Vandermaelen (1846-1854), and Popp (1842-1879). The Ferraris map is the most special, with the most details. You can also activate additional map layers on the map, such as heritage locations and cycling or walking junctions. You can do this by activating a map layer at the top left.

Stand directly in front of the object and ensure that the object is fully visible in the scan window. If this does not work, check that you have started the correct tour using the compass button.

Allow the ErfgoedApp access your camera. 

Some Samsung S22 and A55 (A56) models use their own custom AR software, which can sometimes conflict with the ErfgoedApp. Occasionally, the app may close or crash when opening the scan. Unfortunately, these devices cannot always scan with the ErfgoedApp. We are working with Samsung to identify the problem and hope that it can be resolved via a Samsung update. A possible solution is to reinstall "Google Play AR Service" on the phone.

This can happen if you have just installed the app on some Android phones. Restart the app (close it completely and reopen it) and the beacons will usually work. We are working on a solution via an app update.

The ErfgoedApp the privacy of its users. The app always requests access to location, Bluetooth, and camera. It is important for the proper functioning of the app that you grant this permission. The only data that the ErfgoedApp is the number of times a tour has been started and how many times a story has been opened. The ErfgoedApp never ErfgoedApp for personal data and therefore cannot link the use of the app to a specific person. The app also does not contain any advertisements or external statistics that could compromise your privacy. Please also read our privacy policy and terms and conditions: https://erfgoed.app/privacy-disclaimer/

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