Contact & FAQ

Press the info button at the bottom of the app's home page, you will get more info at the different buttons and features. To get started, you usually need to start a tour. The overview of tours can be found under the compass button.

Yes using the ErfgoedApp is completely free, so you can always discover more information and stories at heritage. However, museums using the app may charge income to visit the exhibition or museum. The app also contains no advertisements.

The purpose of the ErfgoedApp is to give you more information and stories on location at heritage sites, for this you usually had to be on the spot e.g. in the museum or at the historical site. Many features of the app only work on location. Some walks and bike tours you can already (partly) explore and discover via the map in the app. 

After opening the ErfgoedApp , press the orange button with a map. Then move the slider at the bottom of the map to the left to go back in time. The Ferraris map is the oldest map layer available in the ErfgoedApp. Other historical maps you can discover in the app are the Atlas of Neighborhood Roads (1841), Vandermaelen (1846-1854) and Popp (1842-1879). The Ferraris map is the most special though, with the most detail. You can also activate additional map layers on the map such as heritage sites and cycling or hiking nodes. You do that by activating a map layer at the top left.

Stand directly in front of the object and make sure the object is fully in view of the scan window. If this does not work check that you have started the correct tour via the compass button.

Allow the ErfgoedApp access to use your camera. 

Some Samsungs S22 and A55 (A56) use a proprietary custom AR software that can sometimes conflict with the ErfgoedApp. Sometimes when opening the scan, the app may also close or crash. To our regret, these devices cannot always scan with the ErfgoedApp. We are working with Samsung to find the problem and hope this can be fixed via an update from Samsung. One possible solution is to reinstall "Google play AR Service" on the phone.

This can occur if you have just installed the app on some Android phones. Restart the app (close it completely and open it again) and then the beacons usually work. We are working on a solution via an app update.

The ErfgoedApp respects the privacy of its users. To use localization, bluetooth and camera, the app always asks for access. It is important for the proper functioning of the app that you give that permission. The only data the ErfgoedApp keeps is the number of times a tour has been started and how many times a story has been opened. The ErfgoedApp never asks for personal data and thus cannot link the use of the app to a person. The app also does not contain any advertisements, external statistics that could harm your privacy. Please also read our privacy and general terms and conditions: https://erfgoed.app/privacy-disclaimer/

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